Area of activity

Medicine.

Medical practice and healthcare — organizational, legal and technological support for medical facilities.

The medical area is conducted on two levels: as medical practice (in compliance with the Medical Activity Act and the Medical Profession Act) and as organizational support for healthcare entities — we help establish and run facilities, ensure legal compliance, integration with public systems, and operational efficiency.

The first layer is informational only — according to Article 14 of the Medical Activity Act, a healthcare entity may not advertise. The second layer is a concrete advisory service that we describe below step by step.

Service 01

Setting up a medical practice

Launching an individual, group, or specialist medical practice in compliance with applicable regulations.

Step by step — what we concretely do

01.
Initial model consultation — choice of legal form (individual practice, group practice, healthcare entity), registration in the appropriate registry (RPWDL via Voivode, medical chamber records), analysis of tax and contribution burden.
02.
Preparation of organizational documentation — facility regulations, service provision rules, information security policy, registry instructions, medical staff list with PWZ numbers.
03.
Sanitary requirements — facility layout design compliant with Minister of Health Regulations, BHP markings, contact with sanitary inspection for certification, equipment compliance audit.
04.
RPWDL registration — application to Voivode, stamp duty, awaiting decision (usually 30-60 days), updating data in medical chamber and CEIDG/KRS.
05.
Opening and operationalization — launching the medical system, e-prescription integration, on-call schedule, pricing policy, cancellation policy, patient complaint procedure.

Service 02

GDPR in a medical facility

Full personal data protection implementation with special focus on specially protected data — health data under GDPR Art. 9.

Step by step — what we concretely do

01.
Current state audit — review of existing policies, procedures and documents, identification of gaps versus GDPR, Patient Rights Act, Healthcare Information System Act.
02.
Information security policy — main document describing patient data processing rules, information classification, roles and responsibilities, access management, incident monitoring.
03.
Clauses and consents package — patient information clause at first visit, consent to data processing for healthcare provision, SMS/email communication consent, marketing clause.
04.
Data processing agreements with suppliers — IT companies (HIS/EDM, hosting), cleaning companies (documentation contact), external laboratories, consulting doctors, accounting firm.
05.
Processing activities register — preparing the legally required register (GDPR Art. 30) with detailed description of each data processing operation in the facility.
06.
Incident response procedure — 72-hour notification procedure to PUODO, notification form, patient communication plan, contact with data protection lawyer.
07.
Team training — 2-3 hour training for entire facility staff: doctors, nurses, receptionists, cleaners. Knowledge test, attendance certificate, monthly update newsletters.

Service 03

IT integration with public systems

Connecting the facility's medical system with public infrastructure — P1/P2, e-prescription, e-referral, e-sick-leave, IKP.

Step by step — what we concretely do

01.
HIS/EDM medical system selection — analysis of available solutions (Optomed, Medfile, mMedica, KS-PPS, Drutex, Asseco), matching to practice type, terms negotiation, contract signing.
02.
Basic configuration — setting up organizational structure in system, importing doctor base, offices, services (ICD-9, ICD-10), dictionaries, price lists, calendars.
03.
P1 integration (e-prescription, e-referral) — CSIOZ registration, generating ZSMOPL certificates, connection configuration, end testing.
04.
ZUS integration (e-sick-leaves) — PUE access, certificate, HIS system integration with ZUS gateway, ZUS ZLA issuing procedure.
05.
NFZ integration (if contract) — access to SZOI, SZIP, XML reporting, service code calibration, end tests before first settlement.
06.
Business continuity plan — automatic backup in system, recovery plan in case of failure, emergency paper procedure, 24/7 contact with system supplier.

Service 04

NFZ contracts

Full handling of NFZ tender participation, contract signing, and settlement management.

Step by step — what we concretely do

01.
Available tenders analysis — monitoring NFZ announcements in voivodeship branch, matching to facility specialty and equipment, calculating projected contract point value.
02.
Tender application preparation — SZOI documentation, staff description with specialization certificates, equipment, premises conditions, service ranges.
03.
Preliminary negotiations — communication with tender supervisor at NFZ, clarifying provisions, possible supplements, readiness for facility presentation to inspectors.
04.
Contract signing — final agreement, service schedule, contractual penalties, reporting procedure, payment terms (usually 30-45 days from service month).
05.
Monthly settlements — XML communication reporting to SZOI, verification and correction of rejected services, contract execution monitoring, reserve for possible corrections.
06.
Quality audit — preparing facility for NFZ inspection (usually 1-2 times yearly), contract compliance checklist, remediation plan in case of objections.

Service 05

Representation before authorities and chambers

Support in matters before State Sanitary Inspection, Medical Chamber, Patient Rights Ombudsman, Professional Liability Ombudsman.

Step by step — what we concretely do

01.
Legal situation audit — analysis of authority letter (complaint, inspection, ruling), risk assessment, identification of possible consequences, response plan.
02.
Response preparation — procedural or administrative letter, evidence collection, contact with persons who can confirm facility version, coordination with specialist lawyer if required.
03.
Proceedings representation — participation in inspection activities, assistance during staff interrogations, evidence motions, correspondence during proceedings.
04.
Disciplinary proceedings — supporting doctors in proceedings before Professional Liability Ombudsman and Medical Court, coordination with licensed lawyer.
05.
Remediation plan — after proceedings end, help in implementing recommended changes, monitoring whether authority considered actions sufficient.

Service 06

Medical facility rental

Rental of doctor offices, treatment rooms, operating theaters and medical spaces — both own and external, in Tri-City and beyond.

Step by step — what we concretely do

01.
Needs analysis — type of services (general, specialist, treatment, imaging diagnostics), daily patient volume, required area, location, parking, accessibility for people with disabilities.
02.
Location selection — options from our real estate portfolio (Gdańsk, Sopot, Gdynia) and externally vetted offerings for sanitary requirements, patient accessibility, costs.
03.
Premises adaptation — redesign for specific services, architect coordination, required documentation (sanitary design, installations, permits if needed).
04.
Short-term rental — option to rent an office by hours or days (usually for doctors practicing in multiple places), flexible schedule, coordination with facility reception.
05.
Long-term rental — 3-5 year lease with extension option, clauses adapted to medical practice specifics (suspension possibility, proportional contractual penalty), service charge.
06.
Co-rental — medical coworking model, where several specialists share full office rental cost, each with their own hours. Ideal for early-career doctors.

Service 07

Building own clinics

From the idea for an own facility to opening day — design, financing, construction, equipment, certification.

Step by step — what we concretely do

01.
Feasibility study — market analysis in location (health need, competition, demographics), preliminary business plan, CAPEX and OPEX calculation, schedule, ROI.
02.
Premises or plot selection — help finding real estate for a medical facility (parameters: area, parking, transit access, neighborhood), negotiation of purchase or long-term lease.
03.
Construction design — coordination with architect specializing in medical facilities. Requirements: area per office, ventilation, medical gas installation (if treatment), clean/dirty separation, social rooms, ambulance maneuvering space.
04.
Permits — sanitary design, building permit application, agreements with PSP (fire), Sanepid (sanitary), emergency lighting, road manager (access).
05.
Investment financing — combination: bank credit (usually 70-80% LTV against real estate), reverse leasing, grants (FENG for selected projects), strategic investor. Help preparing documentation.
06.
Contracting — selection of general contractor (tender, medical facility references), contract with safeguards (contractual penalty, performance guarantee, retention), investor supervision.
07.
Equipment — from medical furniture, through diagnostic and treatment equipment, to IT system. Purchase coordination (option of medical equipment leasing with tax preferences).
08.
Certification and opening — final sanepid inspection, design compliance check, conformity certificate, last system tests, opening with invited guests, PSP inspection after 30 days.

Service 08

IT equipment for medical entities

Full IT infrastructure of facility — computers, network, printers, medical monitors, servers, remote access.

Step by step — what we concretely do

01.
Needs audit — required number of workstations (doctors, nurses, reception, administration), specifics (treatment office needs durable equipment, imaging diagnostics office — calibrated class A/B/C medical monitors).
02.
Network and cabling — LAN network design (CAT6 or CAT6A for new buildings), enterprise WiFi (Ubiquiti UniFi, Aruba, Cisco) with separation: patient network / staff network / medical device network.
03.
Computers and end devices — selection of laptops/desktops per workstation (office vs medical), monitors (standard vs medical calibrated), printers (laser for office, label printer for samples, prescription printer), patient card scanner.
04.
Servers — usually for larger facilities a NAS server (Synology, QNAP) with medical documentation backup, possibly application server for HIS system if on-premise.
05.
IT security — firewall (UniFi USG, FortiGate), VPN for remote work, antivirus (ESET, Sophos), strong password policy, MFA for patient data access accounts, incident monitoring.
06.
Backup and disaster recovery — daily automatic backup with 30/90/365 day retention, additional off-site backup (EU cloud), recovery plan with quarterly testing.
07.
Device management — MDM (mobile device management) for doctor phones/tablets, BYOD or company policy, remote access with authorization.
08.
24/7 support — optional SLA with 1-4 hour response time on business days, weekends, holidays. Critical for facilities running on-call shifts.

Service 09

IT solutions for doctors

Digital tools improving doctor work — from visit calendar, through documentation app, to telemedicine.

Step by step — what we concretely do

01.
Online visit registration system — selection and implementation (Booksy, ZnanyLekarz, Medfile, custom platform), calendar integration, automatic SMS/email reminders, cancellations, waiting list, sick leave queue.
02.
Documentation app — mobile-friendly HIS/EDM system (doctor can take notes on tablet during visit), templates per specialization, ICD-10 dictionaries, automatic certificate generation, e-prescription integration.
03.
Telemedicine — videoconsultation platform (usually HIS integration or separate tool like Doxy.me, Microsoft Teams, dedicated like Teleexpert), remote e-prescription and e-sick-leave issuance.
04.
AI in diagnostics — medical image support (X-ray, MRI, CT) with AI systems (e.g. for radiologists, dermatologists, cardiologists), automatic pre-diagnosis increasing productivity.
05.
Doctor work analytics — dashboard showing: patients per day/week, average visit time, most diagnosed conditions, financial indicators (revenue per day). Insights for practice optimization.
06.
Patient communication — secure pre/post-visit mailings (recommendations, results, next visits), patient portal with access to history and results, chatbot for frequent questions.
07.
Laboratory integration — automatic receipt of results from partner laboratories (Synevo, Diagnostyka, Alab), automatic load into patient EDM, alert to doctor about critical values.
08.
Education and certificates — organizational support for doctor professional development (ICD-11 courses, GDPR, specialization courses), CME (continuous medical education) registration, electronic development portfolio.

Service 10

Medical personnel support — doctors, nurses, paramedics

Full organizational and legal support for the team — from first contract, through ZUS, settlements, professional liability insurance, to professional development.

Step by step — what we concretely do

01.
Choice of employment form — analysis per position: doctor (most often B2B with own sole proprietorship), nurse (UoP or UZ), paramedic (UoP, UZ, B2B). Each has tax, ZUS, vacation consequences. Net calculation for employee and cost for facility.
02.
Staff contracts — templates adapted to medical specifics: professional secrecy clause, non-compete clause (usually 6-12 months with compensation), entrusted property policy (devices, books, courses), shifts, on-call duty.
03.
Professional liability insurance — help selecting OC insurance for doctors/nurses/paramedics. Guarantee sum amount (usually 100-500k EUR), territorial scope, exclusions, additional protections (cyber, reputation attacks).
04.
ZUS contributions and taxes — help for doctors choosing tax form (scale vs linear vs lump-sum 14% for doctors in sole proprietorship), ZUS contribution calculation (small vs large), PFRON subsidies if applicable.
05.
Professional development — coordination of specialization courses, training courses, language courses (medical English for foreign patient service), certificates (BLS, ACLS, ALS).
06.
Shifts and schedules — support in planning doctor shifts (usually through Kadra.pl, Erudine, Calendly), considering legal requirements (doctor working hours, breaks between shifts, maximum weekly hours).
07.
Disputes and proceedings — staff support in proceedings before medical/nursing chamber, in patient claims, in mediation of labor disputes. Coordination with licensed lawyers.
08.
Team wellbeing — psychological support programs for the team (from our psychology pillar), package medical care (Medicover, LUX MED), sports cards, personal development programs.

Next step

Call, write, schedule a meeting.

First conversation is free. After it you know what steps are realistic in your situation and how long it will take.